Cancellation and Refund Policy

At MyBrandPromotion, we prioritize customer satisfaction and aim to provide a seamless experience with every transaction. As a B2B/B2C service provider, we have established a clear and transparent cancellation and refund policy to protect both parties involved in the business transaction.

1. Refund Policy

1.1 Refund Eligibility

1.1 Refund Eligibility

• Refunds will be provided only under the following conditions:
• The product or service delivered is defective or damaged upon receipt.
• The product does not meet the agreed-upon specifications or customization details outlined during the order process.
• Cancellations are requested and approved before the order enters production.

1.2 Refund Methods

• Refunds will be processed using the same payment method as the original transaction:
• For electronic payments (credit card, debit card, net banking, wallets), refunds will be credited back to the original payment account.
• For direct bank transfers or invoiced payments, refunds will be processed via NEFT/RTGS to the registered business account provided by the customer.

1.3 Refund Timeline

• Refund timelines : paymant within a 8 to 10 days after the rasing the ticket on the mode of payment and bank processing times. MyBrandPromotion endeavors to process all refunds promptly! Payment will be credited within 8 to 10 days using the same payment method.
  We provide return in 6 working days

1.4 Refund Verification

• Upon request, MyBrandPromotion will provide an Acquirer Reference Number (ARN) or Unique Transaction Reference Number (UTR) for initiated refunds.
• In case of non-receipt of a refund, the customer must:
• Notify us promptly.
• Provide any necessary documentation to support their claim.
• Once verified, we will take the necessary steps to ensure the refund is completed successfully.

2.Cancellation Policy

2.1 Cancellation Requests

• Orders can be canceled only before production or customization begins
• Orders that have entered production or have been shipped cannot be canceled.

2.2 Partial Cancellations

• If an order contains multiple items, partial cancellations may be accepted, provided the canceled items meet the eligibility criteria.
• The refund for eligible items will be processed as per our refund policy.

2.3 Merchant Credit Option

• Instead of a refund, customers may choose to receive Merchant Credit for future purchases on MyBrandPromotion.
• Merchant Credit will be valid for 30 days from the date of issuance.
• Unused credit after this period will expire and cannot be reclaimed.

3. Non-Refundable Items

Certain products and services are non-refundable, including:

• Customized or personalized items unless they have a manufacturing defect or fail to meet approved design specifications.
• Services that have already been rendered, including consultation, design, or marketing services.

4. Customer Responsibilities

To ensure a smooth transaction and avoid disputes, customers must:

• Provide accurate order details, including billing, shipping, and customization specifications.
• Inspect products upon receipt and report any issues within 24 hours.
• Submit refund or cancellation requests along with necessary documentation to support their claim.

5.Contact Information

For any inquiries, refund requests, or cancellations, please contact us:

Email: info@mybrandpromotion.com

Phone: +91 9891 2324 37

Our team is committed to addressing your concerns and ensuring a professional business experience with MyBrandPromotion.